At PanjshirNaturalStone.com, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free return and replacement policy. Please review the following guidelines to ensure a smooth return process:

  1. Returns & Replacements:
    • Faulty products can be returned within 15 days if they have the following issues:
      • Stains
      • Zipper malfunction
      • Ripped or torn
      • Item not as described on the website
      • Major difference between the photographed product and the received product
    • To initiate a return, please contact us at [insert contact email]. We’ll provide you with a return shipping label and instructions on how and where to send your package.
    • Items must be returned in the same condition as received, unworn or unused, with tags, and in their original packaging.
    • Returns without prior authorization will not be accepted.
  2. Damages and Issues:
    • Please inspect your order upon receipt. If you notice any defects, or damages, or receive the wrong item, contact us immediately. We’ll work to resolve the issue promptly.
  3. Exceptions / Non-Returnable Items:
    • Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, and sale items.
    • We also cannot accept returns for gift cards.
  4. Exchanges:
    • If you need to exchange an item, the quickest way is to return the original item and place a separate order for the new item.
  5. Refunds:
    • Once we receive and inspect your return, we’ll notify you of the approval status for your refund.
    • If approved, refunds will be processed automatically to your original payment method. Please note that it may take some time for the refund to reflect in your account.

If you encounter any issues or have questions about our return policy, please don’t hesitate to contact us at [email protected]. We’re here to assist you and ensure your satisfaction with PanjshirNaturalStone.