At PanjshirNaturalStone.com, we strive to ensure a seamless shopping experience for our customers worldwide. Below, you’ll find detailed information about our shipping and delivery processes to help you understand what to expect when ordering from us:

Shipping Process:

  • We aim to ship your items as soon as possible. However, due to factors such as location, time zone differences, and destination distance from our distribution centers in Afghanistan, Pakistan, and Dubai, additional time may be required to process and dispatch your order.
  • For retail orders, we typically process and dispatch within 1 to 2 days. Wholesale orders may take 3 to 4 days for processing.
  • Please note that popular items experiencing stock availability issues may require 4-5 business days for processing.
  • We use reliable postal services such as DHL, UPS, FedEx, Globex, Skynet, Thai Post, or GPO Pakistan Post (Registered mail) to ship your packages.

Delivery Time:

  • The time it takes for your package to reach its destination depends on your location. Generally, it takes a minimum of 7 to 15 working days for standard delivery.
  • Rural or remote areas may experience additional delivery delays. Please ensure to provide complete and accurate address details to facilitate smooth delivery.
  • Factors such as seasonal variations, severe weather conditions, and unforeseen disruptions may affect shipping times. Please be patient during such occurrences.

Shipping Charges:

  • Shipping charges may vary depending on the destination. For destinations like Russia, Australia, and South Africa, different shipping charges may apply due to higher costs charged by delivery companies like UPS, DHL, and FedEx. Extra charges may also apply for remote areas.

Tracking Packages:

  • Once your order is dispatched, we’ll email you a tracking number for your convenience. Please note that there may be a delay of up to one working day between dispatching your order and obtaining the shipping tracking number.
  • If you haven’t received a tracking number within a reasonable time frame, please contact us with your order number, and we’ll assist you promptly.

Important Notes:

  • International orders may be subject to customs clearance procedures, which can cause delivery delays.
  • Some shipment methods, such as standard international shipments, may not be trackable.

If you have any further questions or need assistance regarding shipping and delivery, please don’t hesitate to reach out to us at [email protected]. We’re here to ensure your satisfaction with the shipping process at PanjshirNaturalStone.